If you have a purple light displaying on your roaster, your roaster has entered a permanent error state.
Unfortunately, we are not able to solve this problem remotely. Please contact customer support directly at email@example.com with your roaster Serial Number and your order number. Videos and photos really help to illustrate the details of events that lead up to the purple light. If your roaster is within the 1 year warranty period and the error was not created by user error, we will repair or replace your roaster to make sure we can help you get back up and roasting as soon as possible.