What is the Warranty

What is covered by the 12-month Warranty?
Written by IKAWA Home - Here for you
Updated 2 years ago

We’ve designed the IKAWA Home Roaster to be low-maintenance and built to last, so we don’t anticipate you having anything to worry about on this front. However, things happen - and whilst our dedicated support team is here for you throughout your use of our products, we offer a full return-to-base 12-month warranty for peace of mind.

The IKAWA Home Roaster - is exactly that, it is designed to be used by those wanting to roast coffee at home. 

For those looking to roast in a commercial capacity reach out to our IKAWA For Professionals sales team. 

Use of the IKAWA Home Roaster in a commercial setting or for future commercial gain is not supported and will void the warranty.

As outlined in our Terms of Service. 

11. Manufacturer Warranty

This product carries a one year warranty from date of receipt. If any defect arises due to faulty materials or workmanship faulty products must be returned to IKAWA for repair or replacement.

The following conditions apply:

a) The product must be installed and used in accordance with the instructions contained in this instruction guide.

b) The product is for household use only. Commercial use of this product will invalidate the warranty.

c) It does not cover wear and tear, damage, misuse or consumable parts.

d) IKAWA has no responsibility for incidental or consequential loss or damage.

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