Order Help
Everything you need to know about placing an order, tracking and taxes and duties.I need to change my address or other delivery details.
Sometimes, auto fill is not the correct details. We can help you with any details that need to be changed.
Shipping Costs
What can I expect to pay for shipping?
Where is the IKAWA HQ?
Our Head Office and Production Warehouse
Why aren't the app and shop login the same?
Creating an account for the IKAWA App and ikawahome.com
What is the Roaster Subscription?
Our aim to lower the up-front cost of the IKAWA Home.
Payment Methods that we accept
How can I pay for my IKAWA Home?
Do you offer to finance?
Some of your options
Will I have to pay additional taxes and duties?
All the regions we currently ship to.
Where do you ship?
FAQ - All the regions we currently ship to.